Terms and Conditions

1. RESERVATIONS

All reservations can be made in writing via our official website, phone or through one of our email addresses. All bookings are subject to

availability. Your reservation requests will be handled and responded to within 24 hours. We will inform you in case we are unable to process your requests due to any specific reason. In case of any unavailability of hotels, flights, specialised services etc., our Travel Expert will provide you some alternative recommendations before processing your final booked services. Once a reservation is made, a booking confirmation and invoice will be sent to you via email. A deposit will be required upon the booking confirmation, and the balance will be settled as per our deposit and payment policies below.

 

2. DEPOSITS & DOWN PAYMENTS

A deposit of 20% of the total of the tour price is required upon confirmation of booking a tour. An extra deposit will be required when the normal deposit is less than the required amounts by local suppliers. You will have peace of mind for your reservation until 45 days before the departure date. At that point, we require the full payment 45 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client. All the tour packages on our website are operated on a pre-payment basis. Payment can be made either by bank transfer, or using a major credit card such as Visa, Mastercard, or American Express (our prices do not include any occurred transaction fee, thus please allow up to 3.5% fee for Visa, Mastercard; or 4,3% fee for American Express to the total amount of your payment each time); or pay us online through our secured server. Please bear in mind that a bank charge is applicable for any bank transfer payment. The agreed amount should be fully paid, without any deduction for bank charges, and/or any other commission on remittances, etc. After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by email. Flexibility is our strongest point. You can amend your booking when it is made. Just contact us at sales@richhippytravel.com with your booking number. Our reservations team is glad to amend your booking accordingly and will inform you of any incurred expense caused by such an amendment. The final revised itinerary will be sent to your email together with the revised invoice once all amended services are confirmed. If you use a travel voucher to redeem for re-bookings and changes, all terms and conditions of your travel voucher will be applied within the voucher’s validity.

 

3. BOOKING AMENDMENTS

Prior to ticketing confirmation: First amendment is free of charge (subject to airline policy and no fare difference). Any subsequent amendments may be subject to an administration fee of £25 that will be added to your invoice. Any additional amendment charges by a service provider e.g. tours or hotels will also be added to your invoice.

The amendment fees are non-refundable.

 

4. TICKETS & AIR TRAVEL

I. AIR TICKETING POLICIES

Provide us with full names for the tickets, the dates you are interested in and where you be departing from? (I.e Los Angeles). Once we confirm the

information we will send you prices for different flight options including the availability on your dates.

After you receive your offer will have 1-2 days before a full payment is required before ticket issuance. Failure to pay within the specified time may

result in cancellation. If a payment needs to be made after this period, then we will have to re-book and the price may change. At the time of

sending a quote, we will include the link to our online payment service so you can pay by credit card or bank transfer. Tickets will be issued once

full payment is received. You will receive an electronic ticket ("e-ticket") via email.

– it's a fast and convenient way to book great flights.

 

II.TICKET AMENDMENTS

​

Post sale type and service fee:

Rebooking fee GBP 20.00

Voluntary refund GBP 50.00

Tax Refund GBP 30.00

Name Change GBP 20.00

Void GBP 10.00

 

After ticketing confirmation: Any amendments will incur our £20 administration fee on top of any suppliers' charge. Charges may vary right up to 100% of the full amount. Name changes involving scheduled airlines are normally regarded as a cancellation and rebooking. Such changes are, however, subject to availability. Any additional cancellation or amendment charges imposed by the airline will be added to the total cost along with our £50 administration charge.

 

III. ACCURACY OF INFORMATION

It is the Customer's responsibility to provide accurate personal information. The Agency will not be responsible for any errors due to incorrect information provided by the Customer. We will endeavour to assist in all cases but if you make a mistake, we will pass on any costs incurred to rectify the error. The name shown on all travel documents should match those on the passenger’s passport(s). Failure to comply with this may result in amendment charges being levied or possible cancellation of passenger’s flights. Any Medical/Entry/Visa requirements are not the responsibility of Rich Hippy travel.

​

IV. FINANCIAL PROTECTION THROUGH ATOL SCHEMET R A V E L

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 3. If any payments to you are due from us, any payment made to you by the airline will be deducted from this. Rich Hippy travel holds an Air Travel Organiser’s Licence (ATOL) granted by the Civil Aviation Authority (CAA) through principle a partner. Our ATOL number 12383. This ensures that when you book a flight-inclusive holiday with us, you will receive an ATOL Certificate. This certificate confirms the financial protection by the ATOL scheme and tells you what to do in case we cease trading.

 

(i) In the unlikely event of our insolvency, the ATOL scheme will ensure:

Customers who have not yet travelled will receive a refund.

Customers currently abroad will be able to complete their trip and return to the UK.

 

(ii) ATOL protection only applies to the services listed on your ATOL Certificate. It does not cover standalone flights or accommodation unless explicitly included in the ATOL Certificate. For more details about financial protection and the ATOL Certificate, visit the Civil Aviation Authority website at CAA Website.

​

5. CANCELLATION POLICY AND REFUNDS

The charges below apply unless different terms have been mentioned at the quotation/booking time. Charges for partial/total cancellations made for tours with travel dates from 1st July 2023: Earlier than 45 days before the arrival date: Deposit is non-refundable, plus the cancellation fees applied by the concerned suppliers such as airlines, charters, train companies, and hotels… following their cancellation policies.

 

44 – 30 days before arrival date: 30% cancellation fee of the total amount per group/booking, plus the cancellation fees applied by the

concerned suppliers such as flight, boat, train companies, and hotels… following their cancellation policies.

29 – 15 days before arrival date: 50% cancellation fee of the total amount per group/booking, plus the cancellation fees applied by the

concerned suppliers such as flight, boat, train companies, and hotels… following their cancellation policies.

14 – 07 days before arrival date: 70% cancellation fee of the total amount per group/booking, plus the cancellation fees applied by the

concerned suppliers such as flight, boat, train companies, and hotels… following their cancellation policies.

Less than 07 days before arrival date, or No-show: 100% cancellations fee of total amount per group/booking is applied.

 

In the event of any refund, we will return it to you in the same way you paid us. All banking fees and/or deductions of any correspondent bank which might occur will be counted on your expenses. All administrative & and banking service fees will be forfeited in all cancellation cases upon service confirmation.

 

6. REFUNDS OF UNUSED SERVICES

Unused or partly used tickets are to be returned to Rich Hippy Travel. We will return the tickets to the service provider for any authorisation and calculation of refund due where applicable. Any refund received back from the service provider is then subject to loss of deposit and cancellation charges, unless advised differently at the time of booking, and Rich Hippy travel administration charge from £60 per person. No refund will be given for any unused service after the trip has commenced.

​

7. LIABILITY

Rich Hippy Travel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays,

accidents, natural disasters, pandemics, political actions, and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Rich Hippy Travel will endeavour to substitute a suitable arrangement of similar value. Participation in any tour implies full agreement to the above conditions by all involved parties.

 

8. PASSPORT AND ENTRY VISA

Your passport(s) must be valid for at least six months following their entry date to the travel destination. It is your responsibility to ensure that you have a valid passport and visa and that all travel documents are valid for travel.

 

9. HEALTH & VACCINATION

Rich Hippy travel will provide a document the latest health and entry regulations in your chosen language. The Customer is responsible for

meeting all health and vaccination requirements for their destination.

 

10. TRAVEL INSURANCE

Extra Travel insurance is not included in our tour prices. It is your responsibility to verify whether his/her local health insurance carrier provides coverage while travelling. Please contact us about insurance or your insurance carrier for details.

Rich Hippy Travel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your travel arrangements, including the loss of deposits through cancellation, loss of baggage and personal items, personal injury and death; and all related COVID-19 matters (if any and where applicable). A waiver must be signed if insurance is declined.